Cherish personal health, embrace gentle and long life
FAQS
Q: When will my order be arranged for shipment?
A: Payment-verified orders will be arranged shipment within standard working days. Orders submitted on weekends and official holidays will be prioritized for arrangement on the first working day after holidays. Our logistics coordination team keeps stable shipment rhythm all year round.
Q: Can I revise receiving address after shipment dispatched?
A: Receiving address modification is unavailable once parcels depart from the warehouse. Please double-check receiver name, address and contact information before payment.
Q: How to track real-time delivery progress?
A: You can check real-time logistics updates directly on the personal order detail page. Our onsite logistics team refreshes transportation status regularly, delivering transparent delivery experience for every shopper.
Q: Can I choose preferred delivery method voluntarily?
A: Multiple delivery modes are optional during checkout, with different delivery cycle and service standards for independent selection.
Q: What if the parcel shows delivered but I do not receive it?
A: The delivered status may mean warehouse sign-off or community courier custody. You can check local courier station or designated pickup point firstly for parcel collection.